Today we received complaints about downtime, after the complaint we restarted the server and service was restored back to normal. Server restart takes from 3min-8min.
Downtime lasted from 12:01pm -12:13pm.
We are still not clear about the root cause of this issue, and we are investigating. It could be due to come internal network failure within datacenter of service provider. We are monitoring our servers and everything seems to be back to normal after the server restart.
Upon investigation we have found one server operating normally and serving the requests as usual while other server failed to do so. We have added an additional server to improve the situation, but this is only as caution and is not the final solution.